Memorable Experiences are Built One Encounter at a Time
Every interaction counts and if you are not tracking every interaction your company has with your clients, you are missing huge opportunities to turn interactions into exceptional, memorable experiences. What’s the difference between being greeted in the lobby...The State of Customer Experience 2012
A recent report was released by Forrester Research, Inc. on the state of customer experience management. Some very fascinating findings but first let’s make sure we’re on the same page about what customer experience management (CEM) is. A relatively new...Care: An Antidote that Works
As we begin this week, we’d like to share a gem from Seth Godin on caring. His message is a reminder that caring really does matter and it’s not that hard to put into practice. “Care more than you need to, more often than expected, more completely...A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
Download a PDF of this article Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client...Sometimes We Miss the Obvious
On a recent flight to New York, I, Theresa, and about 30 passengers were settling in for a short, uneventful flight. Suddenly, a ground attendant announces, “Our count is off, we need everyone to get out their IDs so that we can check them.” Mind you, it...Join our mailing list
What is the Enneagram?
The Enneagram is the most effective tool we’ve found for catalyzing personal and professional success. Transform has been using this powerful, transformational tool for more than 20 years to redefine organizational cultures and to create highly functional and effective leaders, work teams and employees.
wake up and sell
Are you tired of feeling stuck in your sales career? Wake Up and Sell by Theresa Gale and Mary Anne Wampler, will help you overcome your motivational and behavioral blind spots to get you unstuck and on the road to sales success.
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