Companies decide to form strategic business partnerships for many reasons. Collaboration is useful. It offers the...
8 Tips to Build a Strategic Partnership
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Client Connections
Inviting “Messengers” Helps Drive Innovation
IN BRIEF: Innovation is no longer a specialized activity or effort that exists inside a dedicated organizational silo....
Want Insight on How to Improve the Customer Experience? Ask For It!
Have you seen an episode of VOGUE’s 73 Questions? If you haven’t, we really think you should. Really! Why? Because its...
Memorable Experiences are Built One Encounter at a Time
Every interaction counts and if you are not tracking every interaction your company has with your clients, you are...
The State of Customer Experience 2012
A recent report was released by Forrester Research, Inc. on the state of customer experience management. Some very...
Care: An Antidote that Works
As we begin this week, we'd like to share a gem from Seth Godin on caring. His message is a reminder that caring...
A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
Download a PDF of this article Every organization has its share of complaints and, while every company would prefer...
Sometimes We Miss the Obvious
On a recent flight to New York, I, Theresa, and about 30 passengers were settling in for a short, uneventful flight....
Client Advisory Boards Increase Profits!
You've tweaked your business plan several times in the last year. You know that the business is out there... What else...