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Challenges and Opportunities: Which do you see?
"Challenge is the core and the mainspring of all human activity. If there's an ocean, we cross it; if there's a disease, we cure it; if there's a wrong, we right it; if there's a record, we break it; and finally, if there's a mountain, we climb it." ~James Ramesy...
Listening Creates True Leaders
In a recent blog for Harvard Business Review, Ram Charan, author of The Leadership Pipeline, writes about The Discipline of Listening. He says “for leaders, listening is a central competence for success.” In his work with business leaders he says that 360-degree...
TRANSFORM, INC IN THE NEWS
Theresa was recently interviewed for an article in SmartCEO on Serving, Not Selling: The Art and Science of Successful Selling Relationships. Here's a link to the article. [It may take awhile to load on Firefox... use Microsoft Explorer for best results--...
The State of Customer Experience 2012
A recent report was released by Forrester Research, Inc. on the state of customer experience management. Some very fascinating findings but first let's make sure we're on the same page about what customer experience management (CEM) is. A relatively new business...
Marketing and Sales: Why the Confusion?
All too often we work with companies that interchange the words sales and marketing when talking about sales and business development . We view them as very different yet both crucial to sales success. Here's how we define the difference between sales and marketing....
Embodiment Takes Repetition
In his book, The Leadership Dojo: Build Your Foundation as an Exemplary Leader, by Richard Strozzi-Heckler, he states "If we want to introduce new leadership behaviors in our lives, it is necessary to practice. We also know that to achieve mastery it is necessary to...
Feeling Time Challenged?
Who isn’t time challenged these days? Who doesn’t want more hours in a day? Who among us ends each day with a completed “To-Do” list? For those who we work with, the new “normal” is having more work than time allows and an increased sense of overwhelm that often...
Let Inner Freedom Ring
Many define freedom as "absence from control." This definition implies that one's attention is on the "other" and that our freedom depends on another giving up control of us. Many seek autonomy -- the ability to make one's own choices and do whatever one wants. Yet...
What Kills Innovative Thinking
In a recent survey by Right Management, employees were asked "How often do you offer suggestions to your boss/manager at work?" The results reveal that: 54% More than 20 suggestions each year 24% Between 10 and 20 each year 15% Fewer than 10 each year 7% I don't...
Care: An Antidote that Works
As we begin this week, we'd like to share a gem from Seth Godin on caring. His message is a reminder that caring really does matter and it's not that hard to put into practice. "Care more than you need to, more often than expected, more completely than the other...
Self Mastery As A Way Of Life
Download a PDF of this article Old habits die hard, as the saying goes. And one habit that most of us share—and find difficult to both notice and shake—is our tendency to run “on automatic.” Unconscious patterns of thinking, feeling, and behaving are often the silent...
Selling and Doing What You Love: A Professional’s Guide to Success in Sales
Download a PDF of this article An attorney says to his colleague “when I was in law school, nobody told me I’d have to sell”. A financial planner laments “What I really want to do is advise people on how to get the most out of their money . . . what I have to do is...
The Enneagram Advantage
Download a PDF of this article Study and use of the Enneagram in organizations significantly impacts both personal and organizational results. This cutting-edge technology describes nine distinct personality styles that have a distinctive way of thinking, acting and...
Want Maximum Results? Get To Know…Really Know…Your Sales Force
Download a PDF of this article Don’t be fooled, experts say. Money isn’t the only motivator in the workplace. To find out what gets your sales team going, you must first understand how each person views and experiences his or her job. What you learn just might...
A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
Download a PDF of this article Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client...
A Proactive Approach to Dealing with Conflict in Organizations
Download a PDF of this article Conflict is inevitable in business and relationships. How you manage it determines its impact on your company, yourself and your employees. At a recent Leadership Day in Frederick, Maryland, we asked an audience of 80, “how many of you...
Optimism and Abundance Abound!
How about some good news as we start this week. Authors, Peter H. Diamandis and Steven Kotler, in their book, Abundance, provide exhaustive research and evidence that we are in a time of abundance and that the gap between meeting and even exceeding the basic needs of...
Sales Evaluation Tool With Teeth!
We have been using the Objective Management Sales Evaluation for over 16 years. When wanting to develop and grow a sales team, this assessment in, in our opinion, one of the best on the market. The challenge is, though, that the Sales Evaluation is really tough on...
“I” or “Me” … Who’s in Control?
"Everything we do that's important is the result of conflict. Not a conflict between us and the world--a conflict between us and ourselves. We want to eat another dessert but we want to be healthy and skinny as well. Who is we? Who is the self in self control, and who...
Are you a Catalyst for “Lollipop” Moments?
This short, inspiring video challenges us all to realize the value and impact of our everyday actions. Drew Dudley tells the audience a story that happened years ago that changed his definition of leadership forever. He asks us to rethink our definition of what it...
Pizzled!
Ever heard this word before? Well it seems that social neuroscientists have coined this new word and we thought you might want to know what it means. Each of us may be pizzled daily or maybe even more frequently than that ... okay so what is it? Ever had the...
Sometimes We Miss the Obvious
On a recent flight to New York, I, Theresa, and about 30 passengers were settling in for a short, uneventful flight. Suddenly, a ground attendant announces, "Our count is off, we need everyone to get out their IDs so that we can check them." Mind you, it is getting...
Train Your Brain to Focus
Who doesn't feel a little frazzled these days? With so many distractions, options, information and noise coming at us, it's amazing we are able to focus and get work done. In a recent article on "How to Train the Brain to Focus" by Paul Hammerness and Margaret Moore,...
Employees: Asset or Expense?
A recent study by Consumer Reports gives some interesting results about what is really important to customers. Here's the data: Isn't it interesting that "treats employees well" is #4? The old adage, "happy employees make happy clients," must apply here. Customers can...
Who Owns What?
Near the end of 2011 there was a large legal case looming that got the business world's attention. Here is the question: Can a company cash in on, and claim ownership of, an employee's social media account, and if so, what does that mean for workers who are...
Out with the “Old”, In with the “New”
2012 is now officially here. Welcome! The Washington Post publishes a list of what's "out" and what's "in" each year. This year Apps, Hoarding, Greek yogurt, Google+, and "How I Met Your Mother" were listed as out. What's in are Naps, Cleaning, Icelandic skyr,...
Goodness Abounds
If you haven't seen, I AM, a film produced and directed by Tom Shadyac, we'd suggest that be on your list of videos to see. It's a great "paradigm shifter" as we turn to a new year. The film begins by asking "What is wrong with the world?" The director turns to...
Best Reads of 2011. What’s on your List?
The annual list of Best Business Books 2011 is out by the Harvard Business Review. There is something for everyone so we thought we'd share the list with you. Best Business Books 2011 List Click here to read the short synopses of all the books. FYI - You will need to...
A Fresh Perspective Helps Everyone
If we work with people long enough, we tend to form certain beliefs, assumptions and biases about them that sometimes can hinder our ability to be objective when working with them. Let's look at some examples of this: A manager who has worked with an employee for 18...
Take a Trip with Us
Time seems to fly by, yet it is often marked by special occasions. Our annual Enneagram Conference is held each Fall and it is one of those "special occasions". It's lovely to be able to share time with fellow Enneagram teachers, and the actual conference is always...
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What is the Enneagram?
The Enneagram is the most effective tool we’ve found for catalyzing personal and professional success. Transform has been using this powerful, transformational tool for more than 20 years to redefine organizational cultures and to create highly functional and effective leaders, work teams and employees.
wake up and sell
Are you tired of feeling stuck in your sales career? Wake Up and Sell by Theresa Gale and Mary Anne Wampler, will help you overcome your motivational and behavioral blind spots to get you unstuck and on the road to sales success.
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