by transform | Jun 4, 2019 | Transformational Coaching
Companies decide to form strategic business partnerships for many reasons. Collaboration is useful. It offers the ability to develop existing resources and find new ways to thrive in the marketplace. Strategic partnerships can keep you in the driver seat and expand...
by tgale | Nov 26, 2012 | Blog, Client Connections
Every interaction counts and if you are not tracking every interaction your company has with your clients, you are missing huge opportunities to turn interactions into exceptional, memorable experiences. What’s the difference between being greeted in the lobby...
by tgale | Jul 2, 2012 | Blog, Client Connections, Monday Morning Wake Up Tips
A recent report was released by Forrester Research, Inc. on the state of customer experience management. Some very fascinating findings but first let’s make sure we’re on the same page about what customer experience management (CEM) is. A relatively new...
by tgale | Apr 25, 2012 | Articles, Blog, Client Connections, Process Improvement
Download a PDF of this article Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client...
by tgale | Feb 20, 2012 | Client Connections, Monday Morning Wake Up Tips, Sales and Sales Management
On a recent flight to New York, I, Theresa, and about 30 passengers were settling in for a short, uneventful flight. Suddenly, a ground attendant announces, “Our count is off, we need everyone to get out their IDs so that we can check them.” Mind you, it...