Client Development

Tips to Build a Strategic Partnership
June 4, 2019 Transformational Coaching
Companies decide to form strategic business partnerships for many reasons. Collaboration is useful. It offers the ability to develop existing resources and find new ways to thrive in the marketplace. Strategic partnerships can keep you in the driver seat and expand your connection to your clients. If you have ...
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Memorable Experiences are Built One Encounter at a Time
November 26, 2012 Blog
Every interaction counts and if you are not tracking every interaction your company has with your clients, you are missing huge opportunities to turn interactions into exceptional, memorable experiences. What’s the difference between being greeted in the lobby and asked what type of beverage you would like and having ...
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The State of Customer Experience 2012
July 2, 2012 Blog, Monday Morning Wake Up Tips
A recent report was released by Forrester Research, Inc. on the state of customer experience management.  Some very fascinating findings but first let’s make sure we’re on the same page about what customer experience management (CEM) is.  A relatively new business discipline, customer experience management is the collection of ...
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A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
April 25, 2012 Articles, Blog
Download a PDF of this article Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client relationships.  Complaints provide a feedback mechanism that help ...
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Sometimes We Miss the Obvious
February 20, 2012 Monday Morning Wake Up Tips
On a recent flight to New York, I, Theresa, and about 30 passengers were settling in for a short, uneventful flight. Suddenly, a ground attendant announces, “Our count is off, we need everyone to get out their IDs so that we can check them.” Mind you, it is getting ...
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