The Wheel of Awareness

The Wheel of Awareness

I’ve been taking a 6-month course with Dr. Daniel Siegel called “Interpersonal Neurological Biology (IPBN).” Known also as relational neurobiology, IPNB is an interdisciplinary framework associated with human development and functioning. It was developed in the 1990s...
Interviews and Discovery

Interviews and Discovery

Detective skills come in handy when interviewing candidates. Detectives are curious, skilled in asking behavioral and motivational-based questions, active listeners, and very comfortable with silence. It is not just the questions you ask, but how well you listen to...
Vital Crossings

Vital Crossings

The late John O’Donohue’s words touched me in this Facebook post last week. Read on, and I’ll explain afterward. “At any time you can ask yourself: At which threshold am I now standing? At this time in my life, what am I leaving? Where am I about to enter? What...
The Tipping Point

The Tipping Point

A few days ago, I found myself saying to myself – and to all those involved – that I was “DONE” with someone. I was keenly aware that a certain interaction was my tipping point. I had over-managed my internal reactions for too long by keeping my attention on working...
A Raving Fan

A Raving Fan

In the past few weeks I have had the most incredible client service experiences that I wanted to share because I believe these days you really do need to go above and beyond to create an exceptional experience. First Example: I ordered 4 bookcases from Nathan James, a...