The Tipping Point

The Tipping Point

A few days ago, I found myself saying to myself – and to all those involved – that I was “DONE” with someone. I was keenly aware that a certain interaction was my tipping point. I had over-managed my internal reactions for too long by keeping my attention on working...
A Raving Fan

A Raving Fan

In the past few weeks I have had the most incredible client service experiences that I wanted to share because I believe these days you really do need to go above and beyond to create an exceptional experience. First Example: I ordered 4 bookcases from Nathan James, a...
How Do You “Do” Fear?

How Do You “Do” Fear?

In the Enneagram world, we refer to the Head Types 5,6, and 7 as the Fear Types, which they are. It is also true that fear is a universal response to real (or perceived) threats. As a Six, the core Fear Type on the Enneagram model, I actually get a little reactive...