The State of Customer Experience 2012
A recent report was released by Forrester Research, Inc. on the state of customer experience management. Some very fascinating findings but first let’s make sure we’re on the same page about what customer experience management (CEM) is. A relatively new...Marketing and Sales: Why the Confusion?
All too often we work with companies that interchange the words sales and marketing when talking about sales and business development . We view them as very different yet both crucial to sales success. Here’s how we define the difference between sales and...Embodiment Takes Repetition
In his book, The Leadership Dojo: Build Your Foundation as an Exemplary Leader, by Richard Strozzi-Heckler, he states “If we want to introduce new leadership behaviors in our lives, it is necessary to practice. We also know that to achieve mastery it is...Feeling Time Challenged?
Who isn’t time challenged these days? Who doesn’t want more hours in a day? Who among us ends each day with a completed “To-Do” list? For those who we work with, the new “normal” is having more work than time allows and an increased sense of overwhelm that often...Let Inner Freedom Ring
Many define freedom as “absence from control.” This definition implies that one’s attention is on the “other” and that our freedom depends on another giving up control of us. Many seek autonomy — the ability to make one’s own...Join our mailing list
What is the Enneagram?
The Enneagram is the most effective tool we’ve found for catalyzing personal and professional success. Transform has been using this powerful, transformational tool for more than 20 years to redefine organizational cultures and to create highly functional and effective leaders, work teams and employees.
wake up and sell
Are you tired of feeling stuck in your sales career? Wake Up and Sell by Theresa Gale and Mary Anne Wampler, will help you overcome your motivational and behavioral blind spots to get you unstuck and on the road to sales success.
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