A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
Download a PDF of this article Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization’s ability to continuously learn, improve and develop long-term client...Who Owns What?
Near the end of 2011 there was a large legal case looming that got the business world’s attention. Here is the question: Can a company cash in on, and claim ownership of, an employee’s social media account, and if so, what does that mean for workers who...Do you practice what you preach?
The talent in your organization will grow and thrive only when you establish a clear set of high standards, display a strong belief that those standards can be achieved, and then demonstrate by your own actions that you practice what you preach.” Barry P Do you...A Proactive Approach to Dealing with Conflict in Organizations
Download a PDF of this article Conflict is inevitable in business and relationships. How you manage it determines its impact on your company, yourself and your employees. At a recent Leadership Day in Frederick, Maryland, we asked an audience of 80, “how many of you...The Enneagram Advantage
Download a PDF of this article Study and use of the Enneagram in organizations significantly impacts both personal and organizational results. This cutting-edge technology describes nine distinct personality styles that have a distinctive way of thinking, acting and...Join our mailing list
What is the Enneagram?
The Enneagram is the most effective tool we’ve found for catalyzing personal and professional success. Transform has been using this powerful, transformational tool for more than 20 years to redefine organizational cultures and to create highly functional and effective leaders, work teams and employees.
wake up and sell
Are you tired of feeling stuck in your sales career? Wake Up and Sell by Theresa Gale and Mary Anne Wampler, will help you overcome your motivational and behavioral blind spots to get you unstuck and on the road to sales success.
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