Business Development

The Nature of Spring Cleaning
March 5, 2019 Process Improvement
All around us there are small hints and signs of spring’s imminent arrival*. Perhaps it is nature’s way, to present us with a polite and gentle nudge, that helps us remember there is potential and possibility to renew and grow every day. Regardless of how the message arrives, NOW ...
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A business storm’s a’brewin. Is your business weatherproof?
February 5, 2019 Sales and Sales Management
Business has been good for many for a while now, and I love it. We’ve been enjoying good times. YAY! Even though we may be on the verge of a harsher business environment if the level of uncertainty continues to amp up, we are still optimistic since the seas appear manageable for ...
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July 6, 2012 Uncategorized
Theresa was recently interviewed for an article in SmartCEO on Serving, Not Selling: The Art and Science of Successful Selling Relationships. Here’s a link to the article.   
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The State of Customer Experience 2012
July 2, 2012 Blog, Monday Morning Wake Up Tips
A recent report was released by Forrester Research, Inc. on the state of customer experience management.  Some very fascinating findings but first let’s make sure we’re on the same page about what customer experience management (CEM) is.  A relatively new business discipline, customer experience management is the collection of ...
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Selling and Doing What You Love: A Professional’s Guide to Success in Sales
May 1, 2012 Articles, Blog
Download a PDF of this article An attorney says to his colleague “when I was in law school, nobody told me I’d have to sell”. A financial planner laments “What I really want to do is advise people on how to get the most out of their money . ...
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