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"What's your purpose?" "Are you happy?" "What's most important to you?" If you are like me, you have been asked these three questions or have asked them of yourself at some point in your life. While these are questions that lead you to do some self-reflection, I...

"You're right, we were wrong"  Seth Godin shares some words to consider about owning up to mistakes with clients. "This is the most difficult sentence for companies that stumble in doing effective customer service. By effective, I mean customer service that pays for...

Imagine what it would be like if you and every employee in your workplace had this little boy's level of enthusiasm about their work? I, Theresa, remember reading about Florence Nightengale, a nurse in the Crimean War in the 1850's and saying  "that's what I want to...

This short, yet grainy, video may serve as inspiration for you this Monday morning as you watch what Heather Dorniden does as she competes in the Big 10 Indoor Track Championship Women's 600 meter race.   What would you have done?  Would you have just given up or...

Last week we talked about Mary Anne’s questions that help individuals “dig deeper” this year when setting goals.  This week we want to share with you Theresa’s work with leadership teams as they go about setting goals for the Company in 2015.  You may be inspired to...

Productivity results from focus. To be focused you need to be clear about what is important. To know what is important, you need to check in with yourself daily to ensure you are working on the things that are the highest priority and get you the greatest return on...

If you work with me (Mary Anne) I’m sure you can hear me asking.... “What’s the vision?" “Where are you really trying to go with this?”  "How is what you are doing or about to do going to get you there?” “What is the road map?” "What impact will you have on others if...

In the film, The Pursuit of Happyness, the character, Chris, played by Will Smith who lives in a homeless shelter with his son, gets an opportunity to be one of hundreds of interns for a Wall Street brokerage firm with the promise of “only a few will make it past the...

In a recent McKinsey & Company interview, Tom Peters worries about how businesses are missing the vital message about their growth and sustainability. With all of the attention over the last 30-40 years on automation and the desire to replace humans with machines,...

This week we’d like to share with you the life lessons for each of the 9 Enneagram Types to learn. Our colleagues at the Enneagram Studies in the Narrative Tradition have created a brief description of what each Type needs to learn to live a freer, more fulfilling...

This week we'd like to hear from you. What questions do you have for us? Send us your questions and depending on the topic, Mary Anne or Theresa will respond. The funny thing about asking questions is that you may ask the very question that someone else needs to know...

This TED Talk with Alan Iny turns our thinking about what it takes to be creative upside down.  Alan says "You don't need to come up with a new idea, you only need to  . . . "  Watch and find out. Reignite Creativity in Business

“Good Health is Good Business.” Catharine Clark, MS, CNS, LDN This quote resonates with me over and over as I work with individuals in businesses. What I know to be true is that when employees feel good, success seems to fall into place. Catharine Clark, a former...

Recently Forbes Magazine published an article by a 34-year old, Jason Nazar, who was reflecting back on his 20’s and shared some wisdom for those 20-somethings who are entering the workplace. Below we’ve shared a few of the items on his list. If you want to read the...

"'Doing the best I can'...is actually not the same as, 'doing everything I can.'  When we tell people we're doing the best we can, we're actually saying, 'I'm doing the best I'm comfortable doing.' As you've probably discovered, great work makes us uncomfortable." ...

Leaders come in all shapes and sizes. Years ago I was introduced to the Enneagram, a personality-based tool, that helped me see that anyone can be an effective leader as long as the leader is committed to practicing the skills of self observation and self awareness...

"We can claim the future we desire and act from it now. To do this takes the discipline of choosing where to focus our attention. If our brains, as neuroscience now suggests, take whatever we focus on as an invitation to make it happen, then the images and visions we...

I’ve been thinking about what it takes to be a truly great sales manager and about the handful I’ve known over the years. The problem is – it’s just a handful. So how does that happen? Maybe a sales manager was once a phenom of a sales rep. Maybe someone is trying to...

Clients ask us questions about how we met, why we started Transform, Inc., and, of course, what we do. These questions really got us both thinking, and so on a plane ride home from North Carolina, after working with a client, we interviewed each other asking the...

David Zweig, author of Invisibles: The Power of Anonymous Work in an Age of Relentless Self-Promotion, is asked to define Invisibles in a recent interview. He responds saying, "Invisibles are people who feel ambivalent about gaining widespread recognition for the work...

The next time you get ready to have a conversation with someone, consider these facts: 85% of what we have learned is through listening (not talking or reading).(Shorpe) 75% of the time, we are distracted, preoccupied or forgetful. (Hunsaker) After listening to...

Sales is a serious business: there are numbers to hit this month, this quarter, and this year. Before the calendar page is even turned, last month, last quarter, and last year are merely a blur, and it’s time to do it all over again, this time with an increased sales...

This short Seth Godin piece reminds us that trusting in our team members is not just a good idea but just may be a way increase efficiency, create confident employees, and delight your customers. "How much do you trust your people to do the right thing? Consider...

Have you ever felt like you speak and no one is listening? This 9-minute TED Talk is packed full of suggestions on how to speak and be heard.  Learn the 7 Deadly Sins of Speaking, the 4 Cornerstones of Powerful Speaking, the 6 Voice Tools to be Noticed and 6 Vocal...