by tgale | Jul 23, 2012 | Leadership Development, Monday Morning Wake Up Tips, Personal Development, Process Improvement
Stephen Covey, the author of the Seven Habits of Highly Effective People and other books, passed away last week. I, Theresa, would like to take a few minutes to share the “best” of Stephen Covey, from my perspective. A day doesn’t go by when I don’t use one of his...
by tgale | Jul 16, 2012 | Enneagram, Leadership Development, Monday Morning Wake Up Tips
“Challenge is the core and the mainspring of all human activity. If there’s an ocean, we cross it; if there’s a disease, we cure it; if there’s a wrong, we right it; if there’s a record, we break it; and finally, if there’s a...
by tgale | Jul 9, 2012 | Leadership Development, Monday Morning Wake Up Tips, Personal Development
In a recent blog for Harvard Business Review, Ram Charan, author of The Leadership Pipeline, writes about The Discipline of Listening. He says “for leaders, listening is a central competence for success.” In his work with business leaders he says that 360-degree...
by tgale | Jul 2, 2012 | Client Connections, Monday Morning Wake Up Tips
A recent report was released by Forrester Research, Inc. on the state of customer experience management. Some very fascinating findings but first let’s make sure we’re on the same page about what customer experience management (CEM) is. A relatively new...
by tgale | Jun 18, 2012 | Leadership Development, Monday Morning Wake Up Tips, Personal Development
In his book, The Leadership Dojo: Build Your Foundation as an Exemplary Leader, by Richard Strozzi-Heckler, he states “If we want to introduce new leadership behaviors in our lives, it is necessary to practice. We also know that to achieve mastery it is...