by tgale | Feb 23, 2015 | Uncategorized
On Saturday, I carefully watched the weather report and planned to leave Pennsylvania where I was visiting my parents. Snow was in the forecast and I wanted to get home before the “big event.” The weather forecasters said snow would start in Maryland...
by tgale | Feb 16, 2015 | Uncategorized
Transform, Inc. has the best clients in the world. Seriously, we say that all the time. So, with Valentine’s Day just a few days behind us, we thought it clever (if we do say so ourselves) to say out loud to the whole world (or at least our contact list) what we love...
by tgale | Feb 9, 2015 | Uncategorized
“Don’t buy this!” “You can’t do this!” “That won’t work!” Has anyone ever said any of these things to you? What type of reactions do these statements create in you? If you are like me, I bristle when I hear...
by tgale | Feb 2, 2015 | Uncategorized
“What’s your purpose?” “Are you happy?” “What’s most important to you?” If you are like me, you have been asked these three questions or have asked them of yourself at some point in your life. While these are questions...
by tgale | Jan 26, 2015 | Uncategorized
“You’re right, we were wrong” Seth Godin shares some words to consider about owning up to mistakes with clients. “This is the most difficult sentence for companies that stumble in doing effective customer service. By effective, I mean customer...
by tgale | Jan 19, 2015 | Blog, Monday Morning Wake Up Tips
To stop momentarily. To give pause. To take a break. To emphasize a meaning. To hesitate. To dwell or linger. To rest. There is so much value in each of these meanings. Yet, many see pausing as a sign of weakness, while we see it as a sign of wisdom, strategy, and...