by tgale | Mar 17, 2014 | Uncategorized
So what is REAL Customer loyalty? In our world, customer loyalty is “the result of an organization creating REAL value for a customer so that they will not only want to keep working with you but they tell everyone they know that they should be working with...
by tgale | Mar 10, 2014 | Uncategorized
*If you haven’t a clue what the Enneagram is or what Type you are, don’t worry. Read through the nine statements and pick the one that most fits for you this week. Type 1… Relax today. See how many times you can accept yourself and others. When...
by tgale | Mar 3, 2014 | Uncategorized
A sales team or sales person isn’t hitting their numbers … what do you do? Often the first response is to sit down with salespeople and assess their behavior, convince them to work harder and just close more deals and then get a commitment from them that...
by tgale | Feb 24, 2014 | Uncategorized
I saw this five-minute video at a training seminar a few weeks ago and it has etched in my psyche a new rally cry for when I start to doubt myself or feel the little voice in me saying “you don’t need to finish that” or “you can exercise...
by tgale | Feb 10, 2014 | Uncategorized
We’ve heard from you and the answer is “yes”, sometimes your workplace makes you feel crazy. But what is it that makes you feel crazy? Well, in our experience, it begins with “them” — they do, you know, the people who you work with....
by tgale | Feb 3, 2014 | Uncategorized
Super Bowl is over, the commercials are history and so as you start the first week in February, we thought this message from Seth Godin offered us a few moments to check in with ourselves and ask “Do you love your customers?” “There are two ways...