Can You and Your Employees Say These Words?

“You’re right, we were wrong”  Seth Godin shares some words to consider about owning up to mistakes with clients. “This is the most difficult sentence for companies that stumble in doing effective customer service. By effective, I mean customer...

The Value of a Pause

To stop momentarily. To give pause. To take a break. To emphasize a meaning. To hesitate. To dwell or linger. To rest. There is so much value in each of these meanings.  Yet, many see pausing as a sign of weakness, while we see it as a sign of wisdom, strategy, and...

Find your “Happy” in 2015

Welcome to 2015! What makes you happy?  That’s the question Shannon Kaiser, author of Find Your Happy, asked those she interviewed for her book.  She interviewed people from all walks of life and found that happy people make a choice to be happy, even when their...